PRIVACY POLICY

The privacy of your personally identifiable information is important to Challenger Lifts (“Challenger” or “us”). As part of our commitment to the privacy of your personally identifiable information that we collect online (“Personal Information”), we provide this notice explaining our online information practices and the choices you can make about the way your Personal Information is collected and used at the website. To make this notice easy to find, we make it available on our homepage and at every point where Personal Information is requested. The privacy practices set forth in this Privacy Policy are for this website only. Other Snap-on affiliate websites may have different practices. If you link to or otherwise visit any other websites, please review the privacy policies posted at those websites. Also, if you are an employee of Snap-on or its affiliate, please note that other internal company policies apply to you related to employee use of company computer systems and networks.

 

Consent

PLEASE READ THIS POLICY CAREFULLY. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR CONSENT TO THE INFORMATION COLLECTION, USE, AND DISCLOSURE PRACTICES DESCRIBED BELOW. IF YOU DO NOT AGREE WITH THE BELOW POLICY, PLEASE DO NOT USE THIS WEBSITE.  PLEASE PRINT A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS.

 

Changes to the Policy

OUR PRIVACY PRACTICES, LIKE THE ONLINE MEDIUM ITSELF, ARE SUBJECT TO CHANGE. WE RESERVE THE RIGHT TO CHANGE THIS POLICY FROM TIME TO TIME IN OUR SOLE DISCRETION. PLEASE CHECK THIS POLICY FREQUENTLY AND PARTICULARLY BEFORE YOU SUBMIT ADDITIONAL PERSONAL INFORMATION VIA THIS WEBSITE. ALL REVISIONS TO THIS PRIVACY POLICY WILL BE POSTED ON THIS WEBSITE VIA A LINK FROM THE HOME PAGE OF THIS SITE. IN THE EVENT THAT WE CHANGE A SIGNIFICANT OR MATERIAL TERM IN THIS PRIVACY POLICY, WE WILL NOTIFY AFFECTED VISITORS BY REVISING THE LINK ON THE HOME PAGE TO READ “NEWLY REVISED PRIVACY POLICY” FOR 30 DAYS THAT NOTIFIES VISITORS OF THE CHANGE. BY ACCESSING OR USING THIS WEBSITE AFTER SUCH CHANGES ARE POSTED AND IMPLEMENTED YOU AGREE AND CONSENT TO ALL SUCH CHANGES.

 

Active Collection of Personal Information

You may use portions of this website without disclosing any Personal Information.  However, on some pages you will need to provide Personal Information in order to register, contact Challenger, and conduct other transactions via this website. The types of Personal Information actively collected at this website may include any or all of the following, depending on your activities on this website:

Name, company, occupation, Challenger customer number (if applicable), address, email address, phone number, fax number, online training requested and received, and other Personal Information that you actively provide to us via this website.

 

Passive Information Collection

This website may “passively” collect certain kinds of information during your visit.  This non-personally identifiable information is automatically collected and may be used for tracking your click-stream activity.  The non-personally identifiable information collected includes:

 

  • Cookies: “Cookies” are small text files sent from a website to the hard drive of a user’s computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on this website. We use cookies to create a more personalized experience on this website, for instance, by making you aware of what’s new on this website since your last visit. You usually can configure your Internet browser to reject cookies. However, if you do so, you might not be able to access certain pages or use important functions on this website.

 

  • IP Addresses: This website also uses Internet Protocol (IP) addresses and log files to identify server problems, to improve this website content, and compile aggregated statistics about this website usage and clickstream data. Although we do not collect personal information automatically as noted above, we may combine non-personal information collected automatically (such as through IP addresses, cookies or click-stream monitoring) with any previously submitted personal information that we may have received from you.

 

  • Geographic Location: We may collect your geographic location based on your IP address and other location-based data.  However, we do not collect any device identifications.
  • Web Beacons: We use web beacons to help personalize your experience, similarly to how we use cookies. Companies that help us place advertisements on this website use Web beacons to serve cookies and advertisements. We also use Web beacons to gather non-personally identifiable information about the number of users who visit this website, the areas which they spend their time visiting, and other demographic data. Only Challenger and Snap-on will have access to the data obtained with Web beacons.

 

  • Analytics: Like many websites, we track data about traffic to our website and your visit to and experience on our website, which information we use to improve our website structure and content.  We may use this analytic data and provide it to any third party without restriction.

 

Challenger Lifts also reserves the right to introduce new passive tracking technologies and techniques related to the use of this website. In general, we do not link your identity with information that we collect passively. However, in any situation where you log in with your username and password, any or all of the information that is passively collected about your activities on this website may be linked with your identity, and therefore may become Personal Information about you.

 

The Purposes for Which We Use and Disclose Personal Information

 

We use Personal Information to communicate with you, for example, to answer the email and correspondence we receive, to send more information, and to notify you of important changes in the functionality of this website or other notices related to the handling of your Personal Information.

 

We may use Personal Information to make recommendations for additional products or special offers, and to provide you with updates on new products that we believe may be of interest to you, in situations where you expressly request such communications. If you have previously asked to receive this information, but do not want to receive this information in the future, please contact us at marketing@challengerlifts.com.

 

From time to time, we may share certain Personal Information with select third parties including other Snap-on affiliates in your area to enable them to offer products or services that may be of interest to you. If you do not want us to share such Personal Information in the future, please contact us at marketing@challengerlifts.com and we will take reasonable measures to avoid sharing such information in the future. Please note that such third parties are usually independent from Challenger, and if you wish to stop all communications from such parties, you will need to address such issues with the third parties directly.

 

We may disclose Personal Information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request. We also reserve the right to disclose Personal Information to protect the security of this website, to protect ourselves and our affiliated companies against liability, and/or in connection with any sale, assignment, or other transfer of all or a part of our business.

 

We may share Personal Information with our consultants or service providers to help us serve you better. We also contract other companies and individuals (collectively “Suppliers”) to perform functions on our behalf, including without limitation, fulfilling and processing orders, processing credit card payments, handling shipping and returns, sending communications to you, and providing customer services. We require the Suppliers to agree to abide by Challenger and Snap-on’s Privacy Policies and only use your Personal Information only to the extent necessary to perform their functions, and may not use it for any other purpose.

 

We will not use or share the Personal Information provided to us online in ways unrelated to the ones described above without first providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

 

Customization and Aggregate data

We use non-identifying and aggregate information to better design this website and gather information for product management and development at Challenger and Snap-on. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on this, but we would not disclose anything that could be used to identify those individuals. This aggregate information may also be shared with Snap-on’s affiliates.

 

Do Not Track

We will automatically collect cookies and other non-personally identifying information when you visit this site.  Due to this automatic collection, we do not currently honor do not track requests.

 

Our Commitment to Data Security

We maintain reasonable physical, electronic, and managerial procedures to protect Personal Information. When you place orders or access your account information, we usually offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the Personal Information you input before it is sent to us and seeks to prevent anyone else from reading it as the information travels from your computer to ours. If you are still concerned about placing an order online, please feel free to call a customer service representative at 1-800-648-5438 and place your order via phone.

 

Children’s Privacy

This website is not directed toward children under 13 years of age and Challenger Lifts does not knowingly collect or use information from children under 13 through this website.

 

Changes in Ownership

In the event that ownership of Challenger Lifts or Snap-on, Inc. was to change because of a merger, reorganization, acquisition or transfer to another company, personal information that you provide to Challenger through this website may be transferred to and owned by the successor. If such a transfer results in a material change in the use of your personal information, Snap-on and/or successor will provide notice about your choices to decline to permit such a transfer.

 

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send an email to marketing@challengerlifts.com or mail correspondence to Challenger Lifts, 2311 South Park Road, Louisville, KY 40219.